Customer Challenge

Manage organisational readiness for a Logistics Service Provider throughout a phased warehouse management systems implementation 

innoChain innoVation

• Manage Business to IT process translations and solution design
• Create and execute high quality specialised, tailor made trainings-program for 750 + employees on all organizational levels
• Registration, motoring and feedback on users skills and knowledge
• Perform and manage systems testing inline with solutions scope
• Issue logging and management
• Planning, management and implementation of user acceptancy testing programs
• Provide 24/7 operational pre- / go-live and after go-live support during phased roll-out

Customer Benefits

• One source management of all organizational readiness activities

• +750 FTE planned, managed and executed trainings sessions

• Proactive and independent link between Business and IT teams

• Flexible on-site user support during phased implementation

• Cross-training and thus higher flexibility of personnel